Welcome to Douglas Street Surgery

We are a team of six GPs, one Advanced Nurse Practitioner (ANP), two Practice Nurses, two Practice Pharmacists and Administrative staff. We benefit from access to a Mental Health Nurse and Community Link Worker within the Practice.

We aim to work in collaboration with you to maintain your health and provide treatment when you are unwell. The Live Well, Feel Well and Useful Links sections of this website have information about maintaining and improving your health now and for the future.

Appointments

We provide routine and emergency appointments. Routine appointments can be booked with a clinician of your choice, emergency appointments are allocated to the next available or on-call clinician. We ask that you do not request an emergency appointment unless it is needed that day. Increased requests for emergency appointments reduce the number of routine appointments that can be offered. We ask that all emergency appointments are requested before 11am. 

Before booking an appointment please consider if your GP is the most appropriate person to deal with your presentation. Your local community pharmacy can treat many conditions. Please contact optician for any issues with your eyes. You can also self refer to physiotherapy, to podiatry for any foot or ankle issues, for any sexual health issues including contraception, vasectomy and gender clinic.

Prescription Requests

Prescription requests should be made online or by calling our prescription line on 01698 682470.

Please ensure that you order your medicines in good time. Prescription requests take two working days to be processed by the Practice. If your prescriptions are collected by a local pharmacy please liaise directly with your pharmacy about how long this will take.

If a prescription is not being issued you with be notified by text message (SMS). Please ensure you are signed up for SMS services.

Urine Samples

Your local pharmacy can provide treatment for urinary tract infections (UTI) in non-pregnant women aged over 16 with few exclusion, via the Pharmacy First service. There is no upper age limit. If you are concerned that you have a urinary tract infection and pharmacy cannot prescribe antibiotic please request an emergency appointment before 11am.

Please do not hand urine a urine sample into the Practice unless it has been requested by a doctor, nurse or as part of your annual review. If you hand in a urine sample that has not been requested by the practice it will be discarded

Test Results

If you are calling for test results please do so after 11am. Please be aware that we do not receive the results of tests requested by the hospital.