PATIENT RIGHTS AND RESPOSIBILITIES

Our doctors, nurses and reception staff strive to provide you with quality service in our modern, well-equipped surgery, basing our care on the best traditions of family medical practice, while keeping up to date with the advances of modern medicine.

You will be treated with courtesy and respect and as a partner in your care. Being a partner means you will have responsibilities too.We will:

-Ensure our patients have 24-hour access to medical advice.

-Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours where this is medically indicated this includes telephone access or in an urgent case, the same day.

-work in partnership with you to achieve the best medical care possible.

-Involve you and listen to your opinions and views in all aspects of or your medical care.

The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

-Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.

-Let us know if you intend to cancel an appointment or are running late.

-Inform the practice staff of any alterations in your current circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it is ex-directory.

-Please comply with our repeat prescription request policy.